viip55 Privacy Policy

viip55 ("the Company", "we", "us", "our") operates the online betting and live casino platform accessible at https://viip55.net (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with the Platform, including registered Players, prospective Players who browse the Platform, and individuals who contact our Customer Support team.

This Privacy Policy ("Policy") describes the categories of personal data we collect, the purposes for which we process that data, the legal bases on which we rely, how long we retain data, the circumstances in which we may share data with third parties, the security measures we apply, and the rights available to you as a data subject.

This Policy should be read in conjunction with the viip55 Terms & Conditions, which govern your overall use of the Platform and are incorporated herein by reference. By registering an Account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

If you have questions about this Policy or wish to exercise your data rights, please contact us at [email protected] or via the 24/7 live chat facility on the Platform.

For the purposes of this Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, date of birth, payment details, IP address, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or any combination of these.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, viip55.
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• "Data Processor" means any third party that processes Personal Data on behalf of viip55, such as payment processors, KYC verification providers, and cloud infrastructure providers.
• "Player" or "You" means any individual who accesses, registers on, or uses the Platform, whether as a registered Account holder or as a non-registered visitor.
• "KYC" (Know Your Customer) means the identity and age verification process required by viip55 to confirm the Player's identity prior to processing withdrawals or as otherwise required under our licensing obligations.
• "Cookies" means small text files placed on your device by the Platform that enable certain functionality, analytics, and personalisation features, as described in Clause 10.
• "Sensitive Data" means a subset of Personal Data that warrants heightened protection, including financial account details, government-issued identity document numbers, and biometric verification data where applicable.

viip55 collects the following categories of Personal Data, depending on how you interact with the Platform:

viip55 does not deliberately collect or process Sensitive Data beyond what is strictly necessary for KYC compliance (i.e., identity document numbers and, where required, facial verification images used solely for one-time identity confirmation). We do not collect data revealing racial or ethnic origin, political opinions, religious beliefs, or health information beyond what is voluntarily disclosed in a responsible gaming context.

We collect Personal Data through the following channels:

• Direct interactions: Data you provide when completing the Account registration form, submitting KYC documents, making deposits or withdrawal requests, contacting Customer Support, or participating in promotions.
• Automated technologies: Technical and Usage Data collected automatically when you access the Platform, via cookies, web beacons, server logs, and similar tracking technologies as described in Clause 10.
• Third-party sources: Identity and fraud-screening data received from our licensed KYC verification partners; payment confirmation data received from payment gateway providers including local Indonesian bank transfer networks and e-wallet platforms (OVO, DANA, GoPay, ShopeePay, LinkAja); geolocation data from IP lookup services used to enforce Restricted Jurisdiction controls.
• Public sources: Publicly available data used to supplement fraud detection and responsible gaming screening, such as self-exclusion registers maintained by competent gaming authorities.

viip55 processes your Personal Data only where a valid legal basis exists. The legal bases we rely on are as follows:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions, including Account management, processing deposits and withdrawals, settling bets, and providing Customer Support.
• Legal obligation: Processing required to comply with applicable law and our licensing conditions, including anti-money-laundering (AML) obligations, age verification, and the retention of transaction records for the periods specified by regulatory authorities.
• Legitimate interests: Processing carried out for viip55's legitimate business interests where those interests are not overridden by your privacy rights, including fraud prevention, Platform security, responsible gaming monitoring, and general Platform analytics.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, principally in relation to direct marketing communications. You may withdraw consent at any time by updating your marketing preferences in your Account settings or by contacting Support.

viip55 uses Personal Data collected from Players for the following purposes:

• Account management: Creating, maintaining, and securing your viip55 Account, including password reset and two-factor authentication communications.
• Identity & age verification: Confirming that you meet the minimum age requirement of 21 years and that your identity matches the payment methods registered to your Account.
• Transaction processing: Executing deposits and withdrawals via local Indonesian payment channels (BCA, BRI, BNI, Mandiri, and supported e-wallets), reconciling transaction records, and resolving payment disputes.
• Regulatory compliance: Satisfying AML screening requirements, filing regulatory reports where required by our licensing jurisdiction, and cooperating with lawful requests from competent authorities.
• Fraud prevention & security: Detecting and investigating suspicious account activity, multiple-account usage, payment fraud, collusion, and the use of automated wagering tools prohibited by the Terms & Conditions.
• Responsible gaming: Monitoring wagering patterns to identify signs of problem gambling behaviour; applying deposit limits, loss limits, cooling-off periods, or self-exclusion measures at the Player's request or where required by our licensing conditions.
• Platform improvement: Analysing aggregated, anonymised usage data to improve Platform performance, game selection, user experience, and technical infrastructure.
• Personalisation: Tailoring the Platform experience, including recommended games, promotional offers, and dashboard layouts, based on your activity and preferences — subject always to your marketing communication preferences.
• Customer support: Responding to your queries, complaints, and account-related requests; maintaining records of support interactions for quality assurance purposes.
• Marketing communications: Sending you information about viip55 promotions, new game launches, and seasonal offers (Idul Fitri, Nyepi, Independence Day campaigns, and similar) where you have opted in to receive such communications. You may opt out at any time.

viip55 may share your Personal Data with the following categories of recipients:

• Payment processors & banking partners: Local Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OCBC NISP, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) for the sole purpose of executing your deposit and withdrawal transactions.
• KYC & identity verification providers: Licensed third-party services that perform identity document verification and fraud screening on our behalf under strict data processing agreements.
• Game content providers: Studio partners (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) may receive anonymised Player session identifiers necessary to deliver and log game rounds. These studios do not receive your name, contact details, or financial information.
• Cloud infrastructure & technology providers: Hosting, database, and security service providers who process data on our behalf under contractual data protection obligations consistent with applicable privacy standards.
• Regulatory authorities & law enforcement: Where required by applicable law, court order, or a lawful request from a competent government authority or our licensing regulator, viip55 will disclose Personal Data as required. We will notify you of such disclosure where legally permitted to do so.
• Corporate transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of viip55's business assets, Personal Data may be transferred to the successor entity, subject to that entity assuming equivalent data protection obligations.

All third parties with whom viip55 shares Personal Data are required to process that data only for the specified purpose, to apply appropriate technical and organisational security measures, and to comply with applicable privacy laws.

viip55 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and licensing obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in a manner that prevents re-identification. Where data is anonymised rather than deleted, the resulting data set is no longer Personal Data and may be retained indefinitely for statistical purposes.

viip55 applies a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• TLS/SSL encryption: All data transmitted between your browser or device and the viip55 Platform is encrypted using industry-standard Transport Layer Security (TLS). Look for the padlock icon in your browser's address bar when accessing the Platform.
• Data encryption at rest: Sensitive Data stored in our databases — including financial account details and KYC document references — is encrypted using AES-256 or equivalent industry-standard algorithms.
• Access controls: Access to Personal Data within viip55 is restricted on a strict need-to-know basis. Internal staff are granted the minimum level of access required to perform their duties, and all access is logged and audited regularly.
• Network security: Our infrastructure is protected by firewalls, intrusion detection systems, and DDoS mitigation technology to prevent unauthorised external access.
• Regular security audits: viip55 conducts periodic internal and third-party security reviews to identify and remediate vulnerabilities in our Platform and data handling processes.
• Employee training: All viip55 staff who handle Personal Data receive regular training on data protection obligations, phishing awareness, and secure data handling procedures.

viip55 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and detect fraud. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management, authentication tokens, and security features. These cookies cannot be disabled without severely impairing Platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how Players interact with the Platform, which pages are visited most frequently, and where errors occur. This data helps us improve the Platform experience.
• Functional Cookies: Enable enhanced personalisation features such as remembering your preferred language, game category view, and display settings across sessions.
• Marketing & Targeting Cookies: Used, with your consent, to deliver promotional content relevant to your interests and to measure the effectiveness of our marketing campaigns. You may opt out of these cookies by updating your Account marketing preferences.

Most web browsers allow you to manage cookie settings through the browser's privacy or settings menu. Disabling all cookies may affect the functionality of certain Platform features. For Strictly Necessary Cookies, continued use of the Platform constitutes acceptance, as these are integral to its operation.

As a data subject, you hold the following rights with respect to the Personal Data that viip55 holds about you. To exercise any of these rights, please contact us at [email protected] or via the live chat facility, stating clearly the right you wish to exercise and the relevant data involved. We will respond within 30 days of receiving a verifiable request.

Please note that certain rights are subject to limitations imposed by our legal and regulatory obligations. For example, we may be unable to delete transaction records that we are required to retain under AML regulations. We will explain any applicable limitation when responding to your request.

viip55 does not knowingly collect Personal Data from individuals under the age of 21. If we discover that an Account has been registered by or on behalf of a person under 21, that Account will be immediately closed, all balances will be reviewed and may be forfeited in accordance with the Terms & Conditions, and any Personal Data collected will be deleted in accordance with our data retention schedule.

If you are a parent or guardian and believe that a minor in your care has registered an Account on viip55 without your knowledge, please contact us immediately at [email protected] so that we can take prompt remedial action.

viip55 operates globally and may store or process your Personal Data on servers located outside of Indonesia. Where Personal Data is transferred to a jurisdiction that does not provide a level of data protection equivalent to that applicable in Indonesia, viip55 will implement appropriate safeguards to ensure that your data remains protected to a standard consistent with this Policy. Such safeguards may include standard contractual clauses, data processing agreements, or other recognised transfer mechanisms.

By using the Platform, you acknowledge that your Personal Data may be transferred to, stored in, and processed in jurisdictions outside Indonesia as part of the normal operation of a globally distributed online platform.

viip55 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, our business operations, or our data processing practices. The current version of the Policy will always be accessible via the link in the Platform footer, and the "Last Updated" date at the top of this document will reflect the date of the most recent revision.

Where an amendment is material — meaning it significantly affects your rights or the way we process your Personal Data — we will notify active Players via a prominent notice on the Platform or via the email address registered to their Account, providing at least 14 days' notice before the change takes effect. Your continued use of the Platform after the effective date of an amended Policy constitutes acceptance of that Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way viip55 processes your Personal Data, please reach out to us using any of the following methods:

• Live Chat: Available 24/7 directly on the Platform. This is the fastest channel — our average first-response time is under 3 minutes.
• Email: [email protected] — please include your Account username (do not include your password) and a clear description of your query. We aim to respond to all email requests within 24 hours.
• Data Rights Requests: To exercise any of the rights described in Clause 11, please submit your request via live chat or email with the subject line "Data Rights Request — [Your Username]". We will respond within 30 days of receiving a verifiable request.

All privacy-related correspondence is handled with strict confidentiality and is directed to the appropriate member of the viip55 compliance and data protection team.